Terms of Service

1. Accounts and authority

You must be at least 18 and able to enter a binding agreement to create an account. If acting for a business, vessel owner, or organization, you must have authority to act for it. Provide accurate information, protect your sign-in credentials, and promptly report suspected unauthorized access.

Do not share a personal login. Invite each member through the supported workspace flow. Account creation does not give you access to someone else's workspace.

We offer the service to eligible customers in the United States and internationally, subject to applicable law and provider availability. You may not access or use the service where doing so would violate applicable sanctions, export controls, or trade restrictions, or on behalf of a person or organization with whom we are prohibited from doing business. We may decline or restrict service to meet those obligations.

2. Workspaces and permissions

Public signup creates a new workspace; accepting an invitation joins the workspace identified in that invitation. Owners and authorized access managers are responsible for granting appropriate roles and vessel access and removing access when it is no longer needed.

Workspace records are shared according to permissions. You must have permission to upload information about crew, guests, vendors, or other people. Do not treat crew chat or assistant conversations as private from everyone else authorized to access the relevant workspace content.

3. Trials, subscriptions, and cancellation

Subscriptions are workspace-based. Invited members use the workspace's plan; accepting an invitation does not itself purchase a subscription. Available features and limits depend on the plan shown on our pricing page and at checkout.

A 7-day trial requires a payment method when the trial starts. Unless canceled before the trial ends, the selected subscription renews at the recurring price and interval disclosed at checkout. Applicable taxes and any charges must be disclosed before purchase. Stripe processes payments.

Use the workspace's Billing controls and Stripe billing portal to manage payment details or cancel renewal. Review the cancellation confirmation for the effective end date. Contact support@harborcommand.app promptly if you cannot access cancellation. Failed payments or an ended subscription may restrict normal workspace access.

Canceling renewal does not delete workspace data. Before accepting workspace deletion, we check that its subscriptions have ended and that no unresolved checkout or future subscription schedule remains. A cancellation scheduled for the end of a billing period is not yet an ended subscription. You may wait until it ends or contact support to request immediate cancellation before deletion. Removing a browser installation or app shortcut does not cancel billing. Deletion does not itself issue a refund or erase charges already owed.

Subscription payments are generally non-refundable. We do not ordinarily refund unused time, a change of mind, or cancellation during a paid period. We may provide a full or partial refund or credit after reviewing a verified technical problem attributable to Harbor Command that materially prevented use of the paid service, or a billing error. Contact support@harborcommand.app with your account email, invoice reference, and a description of the issue; do not send card details.

Your statutory rights take priority. This policy does not exclude any refund, cancellation, withdrawal, repair, or other remedy required by applicable law. Where a consumer cooling-off right applies, including the generally applicable 14-day right for qualifying EU distance service contracts, you may notify support with a clear statement that you wish to withdraw. Starting a trial or using the service does not by itself waive a mandatory right. We handle eligible requests within the legally required period. Price changes will be communicated before they apply.

4. Your content and our service

You and the relevant rights holders retain ownership of uploaded content. You grant Harbor Command a limited right to host, process, copy for backup, display to authorized users, and transmit that content as needed to provide, secure, and support the service. This is not a transfer of ownership or permission to advertise with your private vessel records.

You are responsible for the accuracy, lawful collection, and permitted sharing of your content. Export records you need for independent retention using available controls or contact support. Harbor Command retains its rights in the software, branding, and service materials; your subscription grants access to the service, not ownership of those materials.

5. Vessel operations and assistant output

Harbor Command is an organizational tool. It is not a navigation instrument, emergency service, safety certification, or substitute for qualified crew, professional inspections, official weather information, manufacturer instructions, or required maritime records.

Readiness indicators and reports reflect recorded information, which may be incomplete or outdated. Forecasts and third-party information can change. The vessel's responsible personnel must independently assess conditions, maintenance, and safe operation.

The assistant can misunderstand instructions, names, dates, or scope. Review its drafts and confirm intended actions. A confirmation can create an actual work order when the app says the draft is ready. Do not rely on an assistant response as proof that physical work was performed or that a vessel is safe.

6. Acceptable use

Do not use the service to violate law or another person's rights, upload malicious software, harass people, send unauthorized bulk messages, bypass permissions or payment controls, access another workspace without authorization, or deliberately disrupt service. Do not upload payment card security codes, passwords for other services, or unnecessary sensitive personal records.

Report suspected vulnerabilities privately to support. We may restrict access when reasonably necessary to address misuse, security threats, nonpayment, or legal obligations. Where practical and appropriate, we will explain the restriction and provide a way to contact support.

7. Ending service and deleting data

Workspace deletion is intended to be permanent. The owner must recently sign in and type the workspace name to confirm. Once accepted, access is blocked and staged removal begins. Save needed records and notify affected members before confirming; we do not promise an undo or recovery service for deliberately deleted data.

Personal account deletion is separate. Owners must first resolve owned workspaces. Deleting your identity does not give you authority to erase another owner's workspace or its shared operational history.

Physical removal takes time and may require retries. Recovery copies, limited deletion records, and information retained for legal, billing, or security purposes have separate lifecycles described in the Privacy Policy. We do not promise immediate removal of every copy or copies independently held by other people.

8. Availability and responsibility

We work to maintain a reliable service, but maintenance, provider incidents, connectivity failures, and software errors can cause interruptions. Offline work must successfully synchronize before it is available on other devices or in server backups.

Backups reduce risk but do not guarantee that no data can be lost. Changes made after the latest successful backup may not be recoverable. Keep independent copies of records you must retain for safety, business, or legal purposes.

To the extent permitted by applicable law, the service is provided as available, without a promise of uninterrupted operation, error-free results, or suitability for a particular safety-critical purpose. Nothing in these terms limits liability or removes consumer protections that cannot lawfully be limited or excluded.

9. Changes and applicable law

We may update the service and these terms. We will identify the effective date and provide appropriate notice of material changes before they take effect, obtaining agreement where required. A change does not retroactively authorize a use of personal information inconsistent with our privacy commitments.

Florida law governs these terms to the extent permitted by applicable law, without depriving you of mandatory protections that apply where you live. Contact support to try to resolve a dispute. These terms do not impose mandatory arbitration or waive class-action or jury-trial rights.

10. Contact

Harbor Command
Miami, Florida, United States
support@harborcommand.app